Privacy Policy

Effective as of June, 2026

Welcome to the website (the “Site”) of KnownUnknown Inc. (“KnownUnknown Inc.,” “we,” “us,” “KU” or “our”). KnownUnknown Inc. provides a platform and curated network for creative professionals to engage, be considered for opportunities, and, in select cases, be presented to brands and collaborators. We are committed to protecting your privacy. This Privacy Policy explains what personal information we collect from you, how we use and share that information, and your choices concerning our information practices. Please review this Privacy Policy carefully, and contact us at hello@knownunknown.com if you have any questions.

By signing up to our platform, you agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not sign up.

 

 

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information

  • Identifiers
  • : First and last name, email address, job role, job title, location and social media information.
  • Communication Information
  • : Information collected when you contact us, or participate in surveys, questionnaires, or our virtual or live events.
  • Social Media Information
  • : Information available from your social media profiles when you interact with us via platforms such as Instagram, Facebook, X, LinkedIn, TikTok, and Discord.

1.2 Internet Activity Information

  • Device Information
  • : Manufacturer, model, operating system, browser type, IP address, and unique identifiers of the device.
  • Usage Information
  • : Details about how you engage with our product and platform, including content viewed, features used, and duration of activities.
  • Location Information
  • : Approximate location derived from your IP address.
  • Email Interaction
  • : Information about your interactions with our emails, such as open rates and link clicks.

1.3 Technologies Used

Cookies & Tracking Technologies:

We use cookies and similar technologies to enhance your experience, understand how our site is used, and improve our platform.

This includes:

  • Tracking site visits and traffic sources (e.g. country, region)
  • Understanding user behaviour (e.g. pages visited, time spent, interactions)
  • Measuring engagement (e.g. click rates, navigation patterns)

Upon visiting our Site, you will be presented with a cookie consent banner allowing you to accept or manage your preferences.

You may:

  • Accept all cookies
  • Reject non-essential cookies
  • Adjust your preferences at any time via our cookie settings tool

Please note that disabling certain cookies may impact site functionality.

Local Storage: HTML5 and other technologies that store data locally on your device.

Web Beacons: Small graphic images used to track email opening or website visits.

Metadata & Analytics Tools:
 We may use metadata technologies (such as Open Graph tags and similar tools) to optimise how our content appears across platforms and to improve discoverability.

2. Use of Your Information

We use your personal information for various purposes, including:

  • Providing and maintaining our services.
  • Design our roadmap for future product releases.
  • Communicating with you, including responding to inquiries and sending updates.
  • Personalizing your experience and delivering relevant content and advertising.
  • Conducting research and analysis to improve our services.
  • Improving accessibility and usability of our platform, including through technical features designed to enhance navigation and user experience.
  • Complying with legal obligations and protecting our rights.

2.1 Artificial Intelligence & Automation

KnownUnknown may use software or technologies that incorporate artificial intelligence or automation to assist with administrative, organisational, analytical, or operational functions only, that help us manage and improve our platform.

We do not use member-submitted portfolios, creative work, or personal information to train our own artificial intelligence models.

KnownUnknown does not require members to use artificial intelligence in their creative practice. We recognise that creatives and clients hold differing views on AI, and we respect individual approaches and project-specific requirements.

2.2 Curated Selection & Network Inclusion:

We may review member information, including submitted portfolios and activity, to assess suitability for projects, features, and inclusion in curated selections such as the KnownUnknown Network. Inclusion is selective and at our sole discretion.

3.  Legal Bases for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide your consent for specific purposes, including accepting cookies and tracking technologies via our website.
  • Contract: To perform a contract with you or provide services you requested.
  • Legal Obligation: To comply with legal requirements.
  • Legitimate Interests: For our legitimate business interests, such as improving our services and marketing our brand on social media and other public platforms.

4. Sharing Your Information

We do not sell, rent, or lease your personal information. However, we may share your information with:

  • Service Providers: Trusted partners who assist us with services such as data analysis, customer support, and email delivery. These partners are bound by confidentiality obligations.
  • Business Partners: On occasion, we may share information with partners who offer creative products or services of interest to you.
  • Client & Creative Matching:
     In select cases, we may use member information to identify and introduce creatives to brands or collaborators. We do not publicly share or present member profiles without prior consideration and, where appropriate, direct communication.
  • Legal Obligations: When required by law or to protect our rights, property, or safety, or that of our users or the public.

5. Your Rights and Choices

5.1 Access and Control

You have the right to access, correct, and delete your personal information, as well as to object to certain processing activities. To exercise these rights, please contact us at hello@knownunknown.com.

5.2 Opt-Out Options

  • Marketing Communications: You can opt-out of marketing emails by clicking the “unsubscribe” link in the email or contacting us directly.
  • Cookies: You can set your browser to refuse cookies, but this may limit your ability to use certain features of our site.

5.3 Data Deletion

You may request the deletion of your personal information, subject to certain exceptions (e.g., legal compliance). We will delete your data and instruct our service providers to do the same unless an exception applies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These measures include encryption, access controls, and regular security audits.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. International Data Transfers

If we transfer personal data outside of the United States, we ensure adequate protection by implementing appropriate safeguards, such as standard contractual clauses or relying on the Privacy Shield framework, where applicable.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 16. If we become aware of such information being collected, we will delete it promptly. Parents or guardians can contact us to request the removal of any information inadvertently collected.

10. Third-Party Links

Our site may contain links to other websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any site you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by sending a notice to the primary email address associated with your account, placing a prominent notice on our website, or as otherwise required by law. Your continued use of our services after such changes will constitute your acknowledgment of the modified policy.